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This Privacy Policy explains how CAESARSTONE LTD., with corporate address at Kibbutz Sdot-Yam, MP Menashe 3780400, Israel, and/or its affiliates (collectively, « CAESARSTONE » or « We ») collect, use, share, protect and may disclose under certain circumstances, your information and it applies to your use of the website located at the following domain address: http://www.caesarstone.com (the « Website ») and the Master of Stone Training Center (“Training Program”; and together with the Website- the “Services”). Your use of the Services is also governed by the Terms of Use. In the event of any conflict between the terms of this Privacy Policy and the Terms of Use, this Policy shall prevail.
We are committed to protecting and respecting your privacy and any information that you may provide us. Please read this Privacy Policy carefully before using the Services and review it periodically for the latest information about our privacy practices. By using the Services, you fully agree to the terms of this Privacy Policy.
PERSONAL DATA PROCESSED
| We process information you provide us when you submit an inquiry on our Website. | When using our Website, you can submit an inquiry through our online contact form or by calling or writing to us. When contacting us, you will be asked to provide information such as your name, email address, phone number, state, and the subject and content of your inquiry. We refer to this entire data as “Inquiry Information”. |
| We collect and process your information when you register to our Training Program. | When you register to our Training Program, we will collect your contact details such as your name, email, phone number, ID number, company, name of employer, and state. we may also collect and process information relating to any tests you have taken as part of the Training Program, including your results in such tests. We refer to this entire data as “Training Program Information”. You do not have a legal obligation to provide us with your Inquiry Information or Training Program Information; however, if you choose to not share this information with us we may not be able to respond to your inquiry or allow you with access to our Training Program. |
| We also collect analytics information about your use of the Training Program and Website. | When you use the Training Program and Website, we record and collect certain information about your interaction with the Training Program and Website, including the IP address from which you access the Training Program or Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Platform or Website (« Analytics Information« ). |
HOW YOUR PERSONAL DATA IS USED
| To respond to and handle your inquiry. | We will use your Inquiry Information to contact you about your inquiry and handle your inquiry. |
| To provide and maintain the Training Program. | We will use your Training Program Information to provide, maintain and improve your user experience when participating in our Training Program; to send you communications and administrative emails and to provide users with further information and updates with regards to CAESARSTONE’s products, technology, etc; |
| To send you marketing communication, where you have agreed to it. | We will use your Inquiry Information and Training Program Information to send you our newsletter and/or marketing messages relating to any of CAESARSTONE’s products. We will only do so if you have provided us with your consent to receive such communications from us. You may revoke your consent at any time by contacting us via our online contact form available at Contact Us or via the Unsubscribe link enclosed in any marketing communication you will receive from us. |
| We will use your Analytics Information for enhancing and developing the Training Program and Website. | We will use the Analytics Information for its quality assurance and for development and enhancement of the Training Program. We will use the Analytics Information collected via our Website to improve the Website and our email communications. We also use the Analytics Information to adapt the Website or Training Program (as applicable), its content, our services, and our email communications to users’ preferences. Finally, we will use the Analytics Information to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce the Terms of Use, establishing your use of the Services, and take other actions otherwise permitted by law. |
WHO WILL PROCESS YOUR DATA
We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.
| We will share your information with your employer. | We will share your Training Program Information with your employer to allow your employer to track your progress on the program and notify your employer when you finish the program. |
| We will share your information with our service providers helping us operate the Services. | We will share your personal information with our service providers who assist us with the internal operations of the Services. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes. |
| We will share your Information with competent authorities, if you abuse your right to use the Services, or violate any applicable law. | If you have abused your rights to use the Services, or violated any applicable law, we may share your information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation or breach. |
| We will share your Information if we are legally required. | If we are required to disclose your information by a judicial, governmental or regulatory authority. |
| We will share your Information with third-parties in any event of change in our structure. | If the operation of the Services is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), we will share your information only as required to enable the structural change in the operation of the Services. |
COOKIES
| What are cookies? | Cookies are text files, comprised of small amount of data, that are saved on your computer or other device (e.g. smartphone, tablet, etc.) when you use the internet and visit various websites. The information that the cookies maintain is read by the website you visit, during the session of your visit to the website (these are called ‘session’ cookies), and when you return to visit it again (these are called ‘persistent’ cookies). We also use techniques called web beacons and web pixels for purposes similar to the use of cookies. |
| For more information on our use of cookies please review our cookies policy. | We use cookies and other web technologies on the Services to help us collect and store some of the information described above and to enable the functionality of our Services. For more detailed information about the technologies we use and your rights to control those Cookies, please visit our cookie policy at: Cookies Policy. |
SECURITY AND DATA RETENTION
| We will retain your information for as long as we need it to operate the Services and interact with customers, and thereafter as needed for record-keeping matters. | We will retain your Inquiry Information and Training Program Information for the duration needed to support our ordinary business activities operating the Website and Training Program. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements. |
| We implement measures to secure your Information | We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Platform will be immune from information security risks. |
INTERNATIONAL DATA TRANSFERS
| We will internationally transfer your Information only in accordance with applicable data protection laws. | If we transfer your personal data for processing at locations outside your jurisdiction, we will abide by data transfer rules applicable to these situations. |
ADDITIONAL INFORMATION FOR INDIVIDUALS IN THE UK, EU AND EEA
| CAESARSTONE is the data controller of the personal data we collect via the Services. | The following is the data controller for the purposes of the personal data we collect via the Services:CAESARSTONE LTD. Kibbutz Sdot-Yam, MP Menashe 3780400, Israel |
| Legal basis under EU law for processing your personal data. | The legal basis under EU law for processing your Analytics Information is our legitimate interest in maintaining, developing and enhancing the Services.The legal basis for collecting and processing your Inquiry Information is our legitimate interests in responding to your inquiry.The legal basis for collecting your Training program Information and sharing it with your employer is the fulfilment of our contractual obligations to provide the Services. The legal basis under EU law for processing your data for the purpose of handling instances of abusive use of the Services is our legitimate interests in defending and enforcing against violations and breaches that are harmful to our business.The legal basis under EU law for processing your data where we are legally required to share it, is our legitimate interests in complying with mandatory legal requirements imposed on us.The legal basis under EU law for us processing your data in the event of a change in our corporate structure is our legitimate interests in our business continuity. |
| You have certain rights to access, update or delete your information, obtain a copy of your information, withdraw your consent and object or restrict certain data processing activities. | If you are in the EU, you have the following rights under the GDPR:Right to Access your personal data that we process and receive a copy of it.Right to withdraw your consent to send you the newsletters and marketing messages relating to any of CAESARSTONE’s products.Right to Rectify inaccurate personal data we have concerning you and to have incomplete personal data completed.Right to Data Portability, that is, to receive the personal data that you provided to us, in a structured, commonly used and machine-readable format. You have the right to transmit this data to another service provider. Where technically feasible, you have the right that your personal data be transmitted directly from us to the service provider you designate.Right to Object, based on your particular situation, to using your personal data on the basis of our legitimate interest. However, we may override the objection if we demonstrate compelling legitimate grounds, or for the establishment, exercise of defense of legal claims. You may also object at any time to the use of your personal data for direct marketing purposes.Right to Restrict the processing your personal data (except for storing it) if you contest the accuracy of your personal data, for a period enabling us to verify its accuracy; if you believe that the processing is unlawful and you oppose the erasure of the personal data and request instead to restrict its use; if we no longer need the personal data for the purposes outlined in this Policy, but you require them to establish, exercise or defense relating to legal claims, or if you object to processing, pending the verification whether our legitimate grounds for processing override yours.Right to be Forgotten. Under certain circumstances, such as when you object to us processing your data and we have no compelling legitimate grounds to override your objection, you have the right to ask us to erase your personal data. However, we may still process your personal data if it is necessary to comply with a legal obligation we are subject to under laws in EU Member States or for the establishment, exercise or defense of legal claims.If you wish to exercise any of these rights, contact us at privacy@caesarstone.com.We reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you with information that you have asked for, we will explain the reason for this. |
| Cross-border transfers | Information we collect from you will generally be processed within the EU and in Israel which is recognized by the European Commission as having adequate protection for personal data. If we transfer your information from the EU to other jurisdictions outside the EU, we will do so using adequate safeguards determined by the EU Commission, such as Privacy-Shield certified companies in the United States. |
| You have a right to submit a complaint to the relevant supervisory data protection authority. | Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here.If you are in the United Kingdom, you can contact the Information Commissioner’s Office for a complaint, at https://ico.org.uk/make-a-complaint/. |
ADDITIONAL INFORMATION FOR INDIVIDUALS IN THE UNITED STATES
If you are an individual residing in the United States, we provide you with the following information pursuant to the applicable state privacy laws.
We do not sell your personal information and have not done so in the past 12 months. We do not share your personal information for cross-context behavioural advertising.
Below are the categories of personal information we have collected over the past 12 months, and the business purposes for its collection.
| Categories of personal information | Specific types of personal information collected | Business Purposes for which the information is used |
|---|---|---|
| Identifiers | Name, email address, phone number, ID number. | – Maintaining or servicing client accounts, providing client service, verifying client information, processing payments. – Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes. – Debugging to identify and repair errors that impair existing intended functionality |
| Other personal information that identifies, relates to, describes, or is capable of being associated with, a particular individual | Phone number, state | |
| Commercial information | Subject and content of your inquiry. | |
| Professional or employment-related information | Name of your company or employer, your position. | |
| Internet or other electronic network activity information | IP address from which you access the Training Program or Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Platform or Website |
Disclosures to third parties
The chart below explains about the personal information we disclosed for a business purpose to third parties in the preceding 12 months.
When we share client information with third parties, we do so respecting attorney-client privilege and client-confidential information.
Categories of personal information | Categories of third parties to whom we disclose your information and the reason for the disclosure |
|---|---|
|
Identifiers Other personal information that identifies, relates to, describes, or is capable of being associated with, a particular individual. Commercial information. Professional or employment-related information. Internet or other electronic network activity information. |
|
Your rights under U.S. State privacy laws
Knowing the personal information we collect about you
You have the right to know (provided we successfully verify your identity):
Your right to know is subject to exceptions provided in the law. For example, if the information about you is a client’s privileged information, you will not be able to exercise your right to know.
Right to obtain a copy of your personal information
If your data is available in a digital format, you have the right to obtain a copy of the personal information that you previously provided to us, in a portable and readable format (to the extent this is technically feasible).
Your right to obtain a copy of your information is subject to exceptions provided in the law. For example, if the information about you is a client’s privileged information, you will not be able to receive a copy.
Right to deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not delete your personal information if it is necessary to:
or
We also will deny your request to delete if it proves impossible or involves disproportionate effort, or if another exception under the law applies. We will provide you with a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to delete your information.
Right to correct inaccurate personal information
If we receive a verifiable request from you to correct your information and we determine the accuracy of the corrected information you provide, we will correct inaccurate personal information that we maintain about you.
In determining the accuracy of the personal information that is the subject of your request to correct, we will consider the totality of the circumstances relating to the contested personal information.
We also may require that you provide documentation if we believe it is necessary to rebut our own documentation that the personal information is accurate.
We may deny your request to correct in the following cases:
We will provide you a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to correct your information
Protection against discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under applicable laws. If you exercise your rights, we cannot:
Please note that we may charge a different fee or provide a different level or quality of services, if the difference is reasonably related to the value we gain from your personal information.
Exercising your rights by yourself or through an authorized agent
If you would like to exercise any of your rights as described in this Policy, please contact us by email: privacy@caesarstone.com.
We will ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you, by using a two or three points of data verification process, depending on the type of information you require and the nature of your request.
You may also designate an authorized agent to make a request on your behalf. To do so, you need to provide the authorized agent with written permission to do so and the agent will need to submit to us proof that they have been authorized by you. We will also require that you verify your own identity, as explained below.
Our response to your requests
We will respond to your requests within 45 days (or within 90 days, where the law permits, and we determine it necessary considering the complexity and number of the requests you have filed). If we take longer than 45 days, we will inform you of the extension within the initial forty-five-day response period, together with the reason for the extension.
We may deny your request in the following cases:
We will provide you with a detailed explanation including sufficient facts, to enable you to meaningfully understand why we cannot fulfil your request.
You may appeal our decision to deny your request by sending us an email at privacy@caesarstone.com.
MINORS
| The Services are not directed to individuals under 18. | The Services are not directed to users under the age of 18. We do not knowingly collect information or data from children under the age of 18 or knowingly allow children under the age of 18 to use the Services. |
CHANGES TO THIS PRIVACY NOTICE
| If we change this Notice, we will make efforts to proactively notify you of such changes. | From time to time, we may change this Notice. If we do so, we will make efforts to proactively notify you of such changes. In any event, the latest version of the Notice will always be accessible at Terms of Use. |
Last Update: September 8, 2025